Wednesday, September 9, 2009
Saturday, June 6, 2009
Steven D. Sutherland Resume
29 West Pleasant Hill Blvd
Palatine, Il 60067 Steven Sutherland
847-404-3805
Sutherlands@katewwdb.com
PROFESSIONAL SUMMARY
To be daily, a Store Manager that demonstrates amazing energy and amazing growth! Engages each customer and connects the products to each customer’s needs for the present and future! Gives each customer daily an inviting store that attracts and entices the customer through clear communication to buy current and future needs! To be each customer’s first call on a daily basis to serve them and always we
Impact You’re Business
Steve is a class act. He's a seasoned retail professional who understands taking care of the customer while taking care of the business. Andy Kaufman
Valuable Experience
We would have to admit in 2009 Steve was given his biggest challenge at xpedx to increase sales at a struggling location. He exceeded the challenge and increased sales 47% in this economy! Amazing!
Amazing Growth
Creating attractive product mix that meets customers needs daily and keeps them longing for the future. Keeping your inventory levels turning and keeping investments to a minimum. Balancing the product mix in line with promotions and merchandising the product in such a way to include strength from branding and all possible related products that would create add on sales. Combine that with inside and outside sales efforts with team members to maximize growth and profits!
New Market Opportunities
They are guided by our merchandising teams and vendors whose new product innovations and lines create excitement and growth and desire by our customers. Each new product launch in advertising or simple street teams must be launched with enthusiasm and introduced so the customer gets it and realizes more than the want but the reality they need it in their hands today! Customer’s word of mouth and can help propel sales even higher!
Effective Branding
Should be emphasized in merchandising and communication!
Customer Action Plans
Keep accurate sales history and write down desires by each customer.
Daily Advantages
Relationship that is built everyday!
Team Effectiveness
Demonstrated in the moments!
Maximize Each Sales Margin
Take the time to do each action accurately!
Practical Expertise
I believe in relationships and the power and success they bring to seller and buyer!
Achieve Success
Allow no other option!
Serve Each Customer Completely
We are here to serve people-period.
Welcome each one back!
PROFESSIONAL EXPERIENCE
XPEDX (INTERNATIONAL PAPER) CHICAGO, IL 2001 – 2009
Fortune 500Global Leader Paper & Packaging North America, Europe, Latin America, Asia, South Africa; $23.3 billion (2009).
Operations Manager, (Xpedx Paper Store-Arlington Heights, IL.) 2009
Reported to District Manager NE, tasked to turn-around underperforming store and increase sales. Directed 5 associates, responsible for sales, contract negotiations, accounts, training, customer service, billing, receiving, purchasing, inventory, profit and loss, accounts receivables, merchandising.
• Within 6 months, researched competitor offerings & interviewed customers, analyzed data to drive business plan revisions, adjusted product mix, and merchandised entire store, resulting in recognition as the industry leader, providing best-in-class solutions & customer services.
• Produced 47% sales increase over a 6 month period, by significantly adjusting product mix and message to attract customers to buy frequently and call us first.
• Developed strong volume accounts to buy daily cross product categories.
• Made all goals for special promotions with each buyer segment certified location Green Certificate.
Operations Manager, Xpedx Paper Store-Chicago 2003 – 2009
Reported to District Manager NE, managed printer and paper market sales through the store/service center.
• Achieved a 10% sales increase across multiple product categories by developing a strong repeat business accounts; resulting in stronger sales with each vendor, with $8M annual sales.
• Worked close with corporate to achieve their goals in Merchandising, Advertising, IT, Operations.
Operations Manager Xpedx Paper Store-Arlington Heights 2001 – 2002
Managed Central Region Technical Operations Service Center (claims, risk control, & RMIS services).
• Increased sales within 120 days by 60K. Brought in key products to attract new customer base.
• .Increased sales in paper and envelopes categories balancing product mix with customer needs.
MANAGER UNISOURCE PPEGV 1996 – 2001
Privately Owned. 85 Distribution Centers in North America.
Reported to District Manger/Regional Manager
• 26% Increase Sales Best Sales Year Ever.
Manager Unisource PPLisle 1991 – 1996
Started store for first dollar and made profitable first year and increased sales 21%.
MANAGER UNISOURCE PP EGV 1989– 1991
• Increase sales in paper and printing products and new customer accounts.
• Enhanced sales by accessing product available from merchant and stream lining deliveries.
Operations Manager Arvey Corporate-Chicago 1986– 1989
Privately Owned Joseph Regenstein Sn. Bought by International Paper in 1998.
(Reported to VP General Manager. Managed new store set ups and existing store relays. Responsible for completion of each product and store operations until store opening. Communicated with VP General
Manager, Regional Manger and store staff through-out the process.)
• Increase opening of new stores by one week with new procedures saving the company money.
MANAGER ARVEY PAPER LOUISVILLE, KY 1984 – 1986
(Reported to Regional Manager, increased sales, margin named best merchandise store by VP General Manager)
ASSISTANT MANGER ARVEY PAPER
INDIANAPOLIS, IN
(REPORTED TO MANAGER RESPONSIBLE FOR 5 STAFF AND MONTHLY ADVERTISING, SALES AND CUSTOMER SERVICE, INVENTORY, PURCHASING, ACCOUNTS RECEIVABLES. INCREASED SALES AND MARGIN EVERY YEAR AND REDUCED ADVERTISING COSTS.) 1982– 1984
Management Trainee Arvey Paper 1978-1982
Chicago, Il
(Reported to Manager-Chicago Joseph Regenstein Jr. Owner Son Responsible for customer service and learning operations.)
ADDITIONAL PROFESSIONAL EXPERIENCES
PRINTING INSTITUTE OF ILLINOIS PRINTING TECHNOLOGY PROCESS CHICAGO, IL
ROVEL JOHNSON INTERVIEWING INTERVIEWING CANDIDATES CHICAGO, IL
3M PRINTING TRAINING TRAINING PRINTING PRODUCTS ST PAUL, MN
EDUCATION
BUSINESS MAJOR-WESTERN ILLINOIS UNIVERSITY MACOMB, IL
PROFESSIONAL TRAINING / SOFTWARE SKILLS
DALE CARNEGIE GRADUATE
MS OFFICE SUITES, LOTUS NOTES, LINKEDIN, COUNTER POINT, TWITTER INDIANAPOLIS, IN
CHICAGO, IL
MENTORS IN MY CAREER IN BUSINESS
XPEDX-DAVE GRUENWALD, LARRY MARLER, JOSEPH REGENSTEIN JR., MARK FORBES, KEVIN DOTSON. UNISOURCE-PAT OSKROBA, RAY CROCK, BOB STEIN, ROB CONNOR.
WORLDWIDE GROUP-BRAD DUNCAN, JEFF GLICHMAN, ROSS PAPKE. LEADERSHIP-JOHN C. MAXWELL
Palatine, Il 60067 Steven Sutherland
847-404-3805
Sutherlands@katewwdb.com
PROFESSIONAL SUMMARY
To be daily, a Store Manager that demonstrates amazing energy and amazing growth! Engages each customer and connects the products to each customer’s needs for the present and future! Gives each customer daily an inviting store that attracts and entices the customer through clear communication to buy current and future needs! To be each customer’s first call on a daily basis to serve them and always we
Impact You’re Business
Steve is a class act. He's a seasoned retail professional who understands taking care of the customer while taking care of the business. Andy Kaufman
Valuable Experience
We would have to admit in 2009 Steve was given his biggest challenge at xpedx to increase sales at a struggling location. He exceeded the challenge and increased sales 47% in this economy! Amazing!
Amazing Growth
Creating attractive product mix that meets customers needs daily and keeps them longing for the future. Keeping your inventory levels turning and keeping investments to a minimum. Balancing the product mix in line with promotions and merchandising the product in such a way to include strength from branding and all possible related products that would create add on sales. Combine that with inside and outside sales efforts with team members to maximize growth and profits!
New Market Opportunities
They are guided by our merchandising teams and vendors whose new product innovations and lines create excitement and growth and desire by our customers. Each new product launch in advertising or simple street teams must be launched with enthusiasm and introduced so the customer gets it and realizes more than the want but the reality they need it in their hands today! Customer’s word of mouth and can help propel sales even higher!
Effective Branding
Should be emphasized in merchandising and communication!
Customer Action Plans
Keep accurate sales history and write down desires by each customer.
Daily Advantages
Relationship that is built everyday!
Team Effectiveness
Demonstrated in the moments!
Maximize Each Sales Margin
Take the time to do each action accurately!
Practical Expertise
I believe in relationships and the power and success they bring to seller and buyer!
Achieve Success
Allow no other option!
Serve Each Customer Completely
We are here to serve people-period.
Welcome each one back!
PROFESSIONAL EXPERIENCE
XPEDX (INTERNATIONAL PAPER) CHICAGO, IL 2001 – 2009
Fortune 500Global Leader Paper & Packaging North America, Europe, Latin America, Asia, South Africa; $23.3 billion (2009).
Operations Manager, (Xpedx Paper Store-Arlington Heights, IL.) 2009
Reported to District Manager NE, tasked to turn-around underperforming store and increase sales. Directed 5 associates, responsible for sales, contract negotiations, accounts, training, customer service, billing, receiving, purchasing, inventory, profit and loss, accounts receivables, merchandising.
• Within 6 months, researched competitor offerings & interviewed customers, analyzed data to drive business plan revisions, adjusted product mix, and merchandised entire store, resulting in recognition as the industry leader, providing best-in-class solutions & customer services.
• Produced 47% sales increase over a 6 month period, by significantly adjusting product mix and message to attract customers to buy frequently and call us first.
• Developed strong volume accounts to buy daily cross product categories.
• Made all goals for special promotions with each buyer segment certified location Green Certificate.
Operations Manager, Xpedx Paper Store-Chicago 2003 – 2009
Reported to District Manager NE, managed printer and paper market sales through the store/service center.
• Achieved a 10% sales increase across multiple product categories by developing a strong repeat business accounts; resulting in stronger sales with each vendor, with $8M annual sales.
• Worked close with corporate to achieve their goals in Merchandising, Advertising, IT, Operations.
Operations Manager Xpedx Paper Store-Arlington Heights 2001 – 2002
Managed Central Region Technical Operations Service Center (claims, risk control, & RMIS services).
• Increased sales within 120 days by 60K. Brought in key products to attract new customer base.
• .Increased sales in paper and envelopes categories balancing product mix with customer needs.
MANAGER UNISOURCE PPEGV 1996 – 2001
Privately Owned. 85 Distribution Centers in North America.
Reported to District Manger/Regional Manager
• 26% Increase Sales Best Sales Year Ever.
Manager Unisource PPLisle 1991 – 1996
Started store for first dollar and made profitable first year and increased sales 21%.
MANAGER UNISOURCE PP EGV 1989– 1991
• Increase sales in paper and printing products and new customer accounts.
• Enhanced sales by accessing product available from merchant and stream lining deliveries.
Operations Manager Arvey Corporate-Chicago 1986– 1989
Privately Owned Joseph Regenstein Sn. Bought by International Paper in 1998.
(Reported to VP General Manager. Managed new store set ups and existing store relays. Responsible for completion of each product and store operations until store opening. Communicated with VP General
Manager, Regional Manger and store staff through-out the process.)
• Increase opening of new stores by one week with new procedures saving the company money.
MANAGER ARVEY PAPER LOUISVILLE, KY 1984 – 1986
(Reported to Regional Manager, increased sales, margin named best merchandise store by VP General Manager)
ASSISTANT MANGER ARVEY PAPER
INDIANAPOLIS, IN
(REPORTED TO MANAGER RESPONSIBLE FOR 5 STAFF AND MONTHLY ADVERTISING, SALES AND CUSTOMER SERVICE, INVENTORY, PURCHASING, ACCOUNTS RECEIVABLES. INCREASED SALES AND MARGIN EVERY YEAR AND REDUCED ADVERTISING COSTS.) 1982– 1984
Management Trainee Arvey Paper 1978-1982
Chicago, Il
(Reported to Manager-Chicago Joseph Regenstein Jr. Owner Son Responsible for customer service and learning operations.)
ADDITIONAL PROFESSIONAL EXPERIENCES
PRINTING INSTITUTE OF ILLINOIS PRINTING TECHNOLOGY PROCESS CHICAGO, IL
ROVEL JOHNSON INTERVIEWING INTERVIEWING CANDIDATES CHICAGO, IL
3M PRINTING TRAINING TRAINING PRINTING PRODUCTS ST PAUL, MN
EDUCATION
BUSINESS MAJOR-WESTERN ILLINOIS UNIVERSITY MACOMB, IL
PROFESSIONAL TRAINING / SOFTWARE SKILLS
DALE CARNEGIE GRADUATE
MS OFFICE SUITES, LOTUS NOTES, LINKEDIN, COUNTER POINT, TWITTER INDIANAPOLIS, IN
CHICAGO, IL
MENTORS IN MY CAREER IN BUSINESS
XPEDX-DAVE GRUENWALD, LARRY MARLER, JOSEPH REGENSTEIN JR., MARK FORBES, KEVIN DOTSON. UNISOURCE-PAT OSKROBA, RAY CROCK, BOB STEIN, ROB CONNOR.
WORLDWIDE GROUP-BRAD DUNCAN, JEFF GLICHMAN, ROSS PAPKE. LEADERSHIP-JOHN C. MAXWELL
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